General terms and conditions of TimeWaver Home GmbH
General conditions for purchase and delivery for Entrepreneurs
§ 1 General Scope
1.1 These conditions for purchase and delivery apply only to deliveries to entrepreneurs. They are exclusively and apply to all future business relations, even if they are not expressly agreed again. Conditions of the customer conflicting or deviating from our conditions of purchase and delivery will not be accepted unless we have expressly agreed in writing. Our conditions for purchase and delivery also apply if we carry out the delivery to the customer without reservation being aware of conditions of the customer conflicting or deviating from our purchase and delivery conditions.
1.2 For services (especially training and seminars) separate terms and conditions apply.
1.3 Verbal agreements are not taken.
1.4 A contract only comes about with a written order confirmation or immediate delivery by us. With the payment by PayPal, instant bank transfer or payment in advance, the contract also comes about, as soon as the payment instruction was confirmed by the payment service provider or by the financial institution. The basis for an effective contract conclusion in the online shop is always that the order process is completed by sending the order.
1.5 The states determined in the service description (order confirmation), determine the characteristics of the item fully and completely.
1.6 Our statements in connection with this contract (eg, service description, order confirmation, etc.) include in case of doubt no acceptance of a guarantee. In case of doubt only the written consent by us on the acceptance of a guarantee shall prevail.
1.7 Order changes are only possible in exceptional cases and only then, if the production has not started yet. Any costs due to order changes requested by the customer shall be borne by the customer.
§ 2 Offer Offer documents
2.1 All offers are without obligation, unless the contrary is determined.
2.2 Drawings, illustrations, dimensions and weights and other performance data are only binding if expressly agreed in writing.
§ 3 Prices Terms of Payment
3.1 Unless stated in the order confirmation or unless otherwise agreed, our prices are „ex works“, including packaging.
3.2 For initial orders and orders from outside of Germany, we only accept the payment methods: payment in advance, PayPal and cash on delivery.
3.3 When using the payment method payment in advance, we will deliver the goods after payment. Customers, who order in the online-shop, will be informed about our bank details in the order and in the order confirmation.
3.4 The statutory VAT is included in our prices; it is shown separately on the invoice at the statutory rate on the date of invoicing.
3.5 Unless stated in the order confirmation or unless otherwise agreed, the purchase price is payable net (without deduction) in advance. If the purchaser is in default of payment, we are entitled to demand charge interest at the rate of 8% per anno above the base interest rate. If we are able to prove a higher damage caused by default, we are entitled to make this claim.
3.6You are only entitled to offset rights if your counterclaims have been legally established, undisputed or acknowledged by us. You are also entitled to exercise a right of retention insofar as a counterclaim is based on the same legal relationship.
§ 4 Delivery time
4.1 The beginning of the quoted delivery time assumes the clarification of all technical questions.
4.2 We will be only responsible for the timely procurement of the purchase item if we get the purchase item or the necessary supplies on time. However, we will inform the customer immediately about the unavailability or delayed availability of the delivery item or supplies. The burden
of proving that a breach of duty in connection with the procurement of the item delivered is our responsibility, is the responsibility of the purchaser.
4.3 Compliance with our delivery obligation requires the timely and proper fulfillment of the obligations of the purchaser. The defense of breach of contract is reserved.
4.4 If the purchaser is in default of acceptance or violates other obligations to cooperate, we are entitled to demand compensation for damages incurred by us, including arising additional expenses. Further claims are reserved.
4.5 If the purchaser, in case of default of acceptance, does not fulfill his obligation of acceptance within a reasonable time after written request, we are entitled to refuse the performance of the contract and to claim damages for non-performance.
In this case we are entitled, either to demand a lump sum of 20% of the agreed gross purchase price as compensation, unless the customer proves a lower damage, or we are entitled to demand compensation for the actually incurred damage by the purchaser.
4.6If the requirements of § 4.4 apply, the risk of accidental loss or accidental deterioration of the purchase item is the responsibility of the purchaser from the date when he is in default of acceptance or debtor‘s delay.
4.7Partial deliveries are permissible.
4.8If the delivery is delayed due to a strike having influence on the delivery date, force majeure or any other incident (that are beyond our control), the delivery date shifts accordingly. The contractual obligations remain unaffected.
§ 5 Terms of delivery Transfer of Risk
5.1 If the delivery is not carried out by us, all deliveries are carried out at the risk of the purchaser, who is also responsible for insuring the goods. The transfer of risk takes place at the date of delivery by us to the shipping agent or the purchaser.
5.2 Visible transport damages must be claimed in writing immediately upon acceptance of the goods, hidden transport damages no later than fourteen days after the discovery at the delivering shipping agent.
5.3 In case of dispatch by us, we reserve the right to choose the route of delivery and the shipping method.
§ 6 Warranty and liability for any other defects
6.1 Guarantees are provided by us only in the context of individual-contractual agreements.
6.2The obligation to examine the goods and to give notice of defects according to § 377 HGB (German Commercial Code) applies, even if the customer is the purchaser within the meaning of § 14 BGB (German Civil Code) and the order is carried out within a commercial or independent professional activity.
6.3 The statutory warranty period for new goods with the exception of claims for damages in accordance with § 7 of these Terms and Conditions – is limited to one year.
6.4 For used goods, the warranty is with the exception of claims for damages according to § 7 of these terms and conditions – totally excluded.
Complaints cannot be further accepted when the goods are second choice or special items and the usability of the goods is not affected significantly. Defects, that are taken into account when purchasing, cannot be taken as a warranty claim.
Complaints about impairments that are unavoidable at the state of the art, such as unavoidable color variations in real wood veneer or leather or irregularities in the structure do not constitute defects, as these occur neither due to the material nor the manufacturing. The same applies to minor variations in quality, weight, size, thickness, width, finish, pattern and color, as far as these are allowable according to a valid norm.
6.5 If there is a defect in the purchased item which we are responsible for, there is insofar deviating from 439 Section 1. of the German Civil Code in our discretion a claim for repair or replacement. The expenses necessary for the supplementary performance bears the purchaser, if they are increased due to the fact that the delivered item is transported to a place other than the premises of the purchaser, unless the transport is in accordance with its intended use.
6.6If a two-time repair or replacement fails, the buyer is entitled at his option to withdraw from the contract or demand a reduction of the purchase price (reduction). Further claims are excluded. This applies in particular to claims for damages by the customer.
6.7If the purchaser asserts rights according to the recourse provisions § 478, § 479 BGB (German Commercial Code), we exclude liability for damages to the extent permitted by law.
§ 7 Liability
7.1 We are fully liable according to the legal provisions for damages to life, body and health caused by a negligent or willful breach of duty by us, our legal representatives or our agents, or for damages that are covered by liability under the Product Liability Act. For damages that are not covered by sentence 1 and are based on intentional or grossly negligent breach of contract and bad faith by us, our legal representatives or our vicarious agents, we are liable accor-
ding to legal regulations. In this case, however, the liability for damages is limited to foreseeable, typically occurring damage if we, our legal representatives or our vicarious agents did not act deliberately. In the extent to which we have given concerning the goods or any part thereof a quality guarantee, we are also liable under this warranty. For damages based on the lack of guaranteed quality, but do not directly affect the goods, we are only liable if the risk of such damage is clearly covered by the guarantee of quality.
7.2 We are also liable for damages caused by negligence insofar the negligence concerns the breach of such contractual obligations, which are relevant for the fulfillment of the primary contractual obligations from the buyer ́s objectified perspective and that would significantly affect the performance success if they are disregarded. However, we are only liable if the damages are typically associated with the contract and are foreseeable.
7.3 A further liability is excluded regardless of the legal nature of the asserted claim; this applies particularly in regard to tort claims or claims for reimbursement of expenses in lieu of performance.
7.4 As far as our liability is excluded or limited, this also applies to the personal liability of our employees, workers, staff, representatives and vicarious agents.
§ 8 Withdrawal (dt: Rücktritt)
We are entitled to cancel the contract at any time and without reminding if the assets of the buyer have deteriorated significantly and consequently the performance of the obligation of the buyer is at risk.
These conditions are regarded as fulfilled if there are any suspensions of payment, enforcement measures due to claims for payment, bill and cheque protests against the purchaser or if insolvency proceedings on the purchaser ́s assets are claimed or opened. These rights exist even if these conditions have already been existent when concluding the contract, but we were not aware of them at this time.
§ 9 No withdrawal (dt: Widerruf) of the purchaser
The entrepreneur, who does not buy the products for personal use, has no right of withdrawal. This applies only to consumers according to § 13 BGB (German Civil Code).
§ 10 Retention of title
10.1 We retain title to the goods until receipt of all payments arising from the business relationship.
10.2 The customer is obliged to treat the goods with care. In particular, he is obliged to insure the goods at his own expense against fire, water and theft damage to the reinstatement value.
10.3 In case of seizure or other interventions, the purchaser shall inform us immediately in writing so that we can bring an action according to § 771 ZPO (German Civil Process Order). If the third party is able to reimburse the judicial and extra-judicial costs of an action according to § 771 ZPO, the customer shall be liable for any loss incurred by us.
10.4 The customer is entitled to resell the goods in the ordinary course of business; however, he assigns all claims to the amount of the final invoice (including VAT) of our claim accruing to him from the resale against his customers or third parties, regardless of whether the goods were resold without or after processing. Even after assignment, the purchaser remains entitled to collect this debt. Our authority to collect the debt ourselves remains unaffected. However, we undertake not to collect this debt as long as the customer meets his payment obligations from the collected proceeds, is not in default of payment and particularly if there is no application for opening of insolvency proceedings or suspension of payments. If this is the case, we can demand that the customer gives us the assigned claims of the debtors, provides all information necessary for collection, hands over the relevant documents and informs the debtors (third parties) about the assignment.
10.5 The processing or transformation of the purchase item by the customer is always done for us. If the purchase item is processed with other objects not belonging to us, we shall acquire co-ownership of the new item in proportion to the value of the item (final invoice amount including VAT) to the other processed items at the time of processing. Apart from that, to the item created by processing applies the same as to the item delivered under retention of title.
10.6 The purchaser also assigns to us the claims to secure our claims against him which accrue from the connection of the purchase item with a property to a third party.
§ 11 Applicable Law
Contractual relationships, to which these terms and conditions apply, are subject to the laws of the Federal Republic of Germany the provisions of the United Nations Convention
General conditions for purchase and delivery for Entrepreneurs
on Contracts for the International Sale of Goods of 11 April 1980 are exempt.
§ 12 Jurisdiction Place of Performance
12.1 For all disputes arising from the contractual relationship, if the customer is a merchant, a legal entity under public law or a special fund under public law, then the place of jurisdiction is our registered office. However, we are also entitled to sue the customer at his residence or place of business.
12.2 Place of performance for all disputes arising from this contract is our registered office, if the customer is a merchant or a legal entity under public law, unless otherwise specified in the order confirmation.
§ 13 Severability clause
If individual provisions of this agreement are not legally effective or lose their legal validity due to later circumstances or a gap in the contract becomes apparent, the validity of
the remaining provisions shall not be affected. Instead of the invalid provision or to fill the gap, a reasonable provision shall be valid that, to the extent possible, comes closest to what the parties would have intended if they had considered this point.
§ 14 Temporal scope
The above purchase and delivery conditions are valid from 01/07/2014.
General Terms and Conditions (GTC) of TimeWaver Home GmbH to acquire a TimeWaver system
§ 1 Scope, GTC
1.1 These terms and conditions apply to the following devices with hardware and software: TimeWaver Basis system, TimeWaver Med system, TimeWaver BIZ system, RealTimeWaver, TimeWaver Mobile, TimeWaver Frequency, Time Waver Cardio, TimeWaver Pulse, TimeWaver Vascular, Timewaver Home, dongle for PWA measurements.
1.2 The software license for a TimeWaver mobile device is not independent of the license of the TimeWaver Basis System or TimeWaver Med System. Both can only be sold together. If they are sold separately, the software license for the TimeWaver Mobile expires.
1.3 For consumers, the General Terms and Conditions for consumers apply additionally.
1.4 For entrepreneurs, the conditions for sales and delivery apply additionally.
§ 2 Subject matter of the contract
2.1 (System) The customer acquires the devices with system software specified in the certificate of services, the application programs referred to therein and the associated system documentation in English language (for all system components) by purchase as to the terms of this agreement. The certificate of services is part of the contract.
2.2 (Assignment, granted use) The property on the hardware is transferred. The customer is granted a non-exclusive, indefinite right of use of the systemand application software. With the transfer of the hardware to third parties the usage right follows the right to the hardware. The customer is obliged to inform the third party about the proof of transfer of rights (with serial number, data of the transferor) towards TimeWaver and help with this. In this case, the client must delete physically all existing copies of the program, together with the transmission to the third party.
2.3 (Updates of software and databases) The provider grants the customer free updates to the software acquired by him for 3 years from the conclusion of the contract, provided that the updates refer to further developments of the existing scope of services. In case of a significant expansion of the scope of services, the provider may charge a reasonable fee for the update according to market conditions. Additionally, the provider grants the customer free updates to all databases that are part of the standard scope of delivery of the TimeWaver system at the time of their updating for 3 years from the conclusion of the contract. Databases, which the provider sells separately as independent user systems, are not included. After expiry of the update period specified in paragraph 1 and 2, the provider offers its customers an maintenance and support contract on the terms set out in the price list.
2.4(Range of customer rights) The cancellation of the contract by resignation includes even the entire contract if deficiencies of performance or breaches of duty of the provider affect only one system component, but this way the use of the system as a whole is restricted or cancelled.
2.5 (Maintenance, care) Services of the provider for maintenance of hardware and / or software are to be agreed in a separate maintenance and support contract. If the present system contract in accordance with subparagraph 2.4 is revoked, a commercial basis for a contract does not longer exist.
§ 3 Delivery, transportation costs, provider delay
3.1 (Transportation costs) The customer pays the shipping costs from the location of the provider.
3.2 (Delivery date) The date of delivery shall be agreed by both parties in the performance certificate.
3.3 (Customer‘s rights in case of delay) after a certain period of time determined in the performance certificate, the customer is entitled to cancel the contract regarding the devices or programs with that the provider is in delay. In this case, the customer is entitled, but is not obligated, in accordance with subparagraph 2.4, to cancel the entire contract. The customer claims for damages remain unaffected.
3.4(Delivery notice) The customer shall be informed about the date of delivery latest two days prior to delivery. The delivery takes place, unless otherwise agreed, at the expense of the customer.
§ 4 Scope of authorized use
4.1 (Equipment-related use) The customer is entitled to the non-exclusive use of the module ceded to him on a system of the type specified in the certificate of services and to use the accompanying program description/user documentation.
4.2(Authorization for reproduction) The copying of ceded programs in machine-readable or printed form is only allowed to the extent of the intended use of the program. This includes in particular the loading from the original disk, installing on the hard drive, charging on the main (/working) memory and on intermediate memory such as caches, if use-related for technical reasons.
For backup purposes, a copy may be created on a disk.
4.3 (Multiple use) The simultaneous use of the software and its programs on another or other computers and/or network is only permitted with the prior consent of the provider.
4.4 (Authorization to change) the customer is only entitled to change the program code to the extent necessary for troubleshooting purposes. The customer has to bear all costs associated with such change measures. During the warranty
period, the customer has to coordinate the implementation of such measures with the provider to give him the opportunity to remove the defects by himself.
4.5 (Decompilation) A decompilation of the program is only allowed if the provider has not communicated the information necessary for the interoperability despite requests.
§ 5 Warranty besides obligation maintenence
If the provider also assumes an obligation for maintenance, only those measures of error elimination must be reimbursed for the period of the provider ́s warranty obligation that are not covered by the warranty.
§ 6 Purchase price
6.1 (Determination, method of payment) The amount and the terms of payment as well as the due date of the purchase price will be determined by the parties in the invoices.
6.2(Additional services) Unless otherwise determined in the invoices, any other agreed additional services are included in the purchase price according to subparagraph 6.1.
6.3 (Right of use) The customer is not entitled to transfer the right to use the software granted to him to third parties. Program copies created by the customer must not be sold.
§ 7 Rights of third parties
7.1 (Indemnity against liability) The provider indemnifies the customer from all claims of third parties against the customer resulting from violation of their rights to the hardware, the associated system software and application software.
7.2 (Modification measures) The provider is entitled and obliged to carry out at its own expense any necessary changes due to the protection of claims of property rights of third parties at the customer ́s. For this purpose, the customer will allow us to use the computer.
§ 8 Instruction and training how to operate the TimeWaver Med -, BIZor Basis-system
8.1 (Instruction and training) The buyer of a TimeWaver Med-, TimeWaver BIZor TimeWaver Basis-system gets an all-day personal instruction and training. The date is specified in the certificate of services or later agreed.
8.2 (Hotline) The buyer of a TimeWaver Med-, TimeWaver BIZor TimeWaver Basis-system will also receive 12 free hours for the telephone support hotline in the first year after licence activation. Further support hours are charged (see pricelist). Starting from the second year the regulations of the separate maintenance contract apply
§ 9 Applicability in time
The GTC for the acquisition of TimeWaver-System apply from 25/07/2016.
General Terms and Conditions (GTC) of TimeWaver Home GmbH to acquire a TimeWaver module
§ 1 Scope, Terms and Conditions
1.1 These terms and conditions apply to all modules (software).
1.2 For consumers, the General Terms and Conditions for consumers apply additionally
1.3 For entrepreneurs, the conditions for sales and delivery apply additionally.
§ 2 Subject matter of the contract
2.1 (Rightofuse)Theprovidergrantsthecustomera non-transferable and non-excludable right to use the modules listed in the service specifications, including any additional programs and the associated material indefinitely for the entire economic life.
§ 3 Delivery, transportation costs, provider delay
3.1 (Scope of delivery) The provider provides the customer with a copy of the module, each in a copy in machine-readable format.
3.2 (User documentation) The provider delivers documentation material associated to the module.
3.3 (Transportation costs) These costs are not incurred. The customer receives the performance by electronic activation.
3.4 (Update Service) The provider grants the customer free updates to the module acquired by him for 3 years from the conclusion of the contract, provided that the updates refer
to further developments of the existing scope of services. In case of a significant expansion of the scope of services, the provider may charge a reasonable fee for the update according to market conditions.
After expiry of the update period referred to in sentence 1, the provider offers his customers an maintenance contract on the terms set out in the price list.
The customer can refuse the acceptance of the programs according to the law of sales, if the acceptance would be connected with unreasonable disadvantages for him.
§ 4 Scope of authorized use
Here the rules of §4 of the GTC for the acquisition of a TimeWaver system applies to the same extent.
§ 5 Warranty
The provider assumes no warranty that the delivered software meets the specific requirements of the customer, unless the customer is just the consumer. The same applies to those error conditions that are caused by hardware or third party software or other third influences, such as damage from imported malicious programs (such as viruses).
§ 6 Property rights to software
6.1 (Property of the software) The software ceded to the customer, including all documentation remains the property of the provider.
6.2 (Rights to software) The provider shall remain the owner of all rights to the module ceded to the client including the associated material, even if the customer changes it or connects it with his own programs or those of a third party. With such modifications or connections, as well as in the creation of copies, the customer adds in an appropriate copyright notice.
6.3 (Resale) The customer is entitled to resell the contractual module to a third party if he deletes all copies created from the contractual software. The customer is entitled to resell updates or releases of the contractual software downloaded from the provider ́s website after the conclusion of the contract only with the consent of the provider.
§ 7 Terms of payment / Licence fee
The customer is obliged to pay a one-time license fee.
§ 8 Obligations of the customer
8.1 The customer is not allowed to make the ceded module and associated documentation available to third parties in whole or in part.
8.2 The customer is not allowed to change labels, copyright notices and proprietary information of the provider on the module and associated documentation in any form.
General Terms and Conditions (GTC) of the TimeWaver Home GmbH for consumers
The following terms and conditions (GTC) also contain some legal information about your rights under the provisions on distance contracts and electronic commerce.
§ 1 Scope
For all deliveries of the TimeWaver Home GmbH to consumers (§ 13 BGB; German Civil Code), these terms and conditions apply. If you do not acquire the products for personal use, but as an entrepreneur (e.g. as a doctor or medical practitioner), the following provisions do not apply.
For services (especially training and seminars) separate terms and conditions apply.
§ 2 Contracting parties
§ 3 Additional agreements
Additional verbal agreements are not taken.
§ 4 Prices and shipping costs
4.1 The prices mentioned on the price list include the legal VAT and other price components.
4.2 In addition to the prices we charge shipping cost for delivery.
4.3 For initial orders and orders to be sent outside of Germany, we only accept the payment methods: payment in advance and PayPal. For following orders in Germany, we also accept payment on invoice.
4.4 When using the payment method payment in advance, we will deliver the goods after payment. Customers, who order in the online-shop, will be informed about our bank details in the order and in the order confirmation.
§ 5 Delivery
5.1 Delivery can only be carried out only to a correct shipping address. P.O. Boxes are not applicable.
5.2 Information about the delivery period are the estimated delivery times.
5.3 If the product is not timely deliverable, because we are not
5.4 If the delivery is delayed due to a strike having influence on the delivery date, force majeure or any other incident (that are beyond our control), the delivery date shifts accordingly. The contractual obligations remain unaffected.
§ 6 The customer ́s obligation to give notice of defects
You must notify on obvious defects within two weeks after delivery, otherwise the loss of the agreed or statutory warranty rights occurs. In order to maintain the period for the notification on defects it is sufficient to send the notification of defects in time.
§ 7 Offsetting and right of retention
7.1 You have only the right of offsetting if your counterclaims have been legally adjudged or have been accepted by us in writing.
7.2 You can only exercise the right of retention if the claims result from the same contractual relationship.
§ 8 Retention of title
Until full payment the goods remain our property.
§ 9 Costs of returning
If you have a statutory right of withdrawal according to §§ 312g, 355 BGB (German Civil Code), you will be also informed about this separately and in addition the following rules apply:
You have to bear the cost of returning the goods if the delivered goods correspond to the ordered goods.
If you have no statutory right of withdrawal according to §§ 312g, 355 BGB, you are not entitled to return or exchange the delivered goods if they correspond to the ordered goods.
§ 10 Liability
10.1 We exclude our liability for slightly negligent breaches of duty, unless they concern damages from injury to life, body or health or guarantees, or claims under the Product Liability Act. This shall not affect the liability for the breach of duties whose fulfillment allows the proper execution of the contract in the first place and to which the customer can rely on regularly. The same applies to breaches of duty of our vicarious agents.
10.2 A further liability is excluded regardless of the legal nature of the asserted claim, particularly in regard to tort claims or claims for reimbursement of expenses in lieu of performance.
§ 11 Temporal scope
The above purchase and delivery conditions are valid from 13/06/2014.
The following withdrawal instructions are only valid for consumers:
Consumers have a withdrawal right according to the following, whereas consumer means every natural person concluding a legal transaction for reasons which can be neither assigned to their commercial nor independent professional occupation:
Instructions on withdrawal for the delivery of goods Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us:
TimeWaver Home GmbH
Darritzer Straße 6
Fax +49 3391 40022-99
Tel. +49 3391 40022-11
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obli-gatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of withdrawal instruction
Instructions on withdrawal for the provision of services
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us:
TimeWaver Home GmbH
Darritzer Straße 6
Fax +49 3391 40022-99
Tel. +49 3391 40022-11
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
End of withdrawal instruction